Privacy Policy

Personal Data Protection Policy

Protection of your Personal Data is important to us. Pharmaforte Singapore Pte Ltd’s Privacy Policy outlines how we manage the Personal Data we collect, use and disclose. 

Pharmaforte is committed to complying with the Personal Data Protection Act 2012 (“PDPA”). Please read this Privacy Policy so that you know and understand the purposes for which we collect, use and disclose your Personal Data.

Pharmaforte (Reg. No. 199303213W), (”Pharmaforte”, “we”, “us” or “our”) collectively or singularly as the context requires, recognise the importance of protecting Personal Data.

Pharmaforte adopts a pragmatic approach in our business conduct.

Pharmaforte collects Personal Data only for what is required in business or in activities conducted by our organisation and will properly destroy the Personal Data once there is no business or legal purpose for retaining it. We do not collect Personal Data randomly or indiscriminately without purpose.

Pharmaforte does not disclose your Personal Data unless prior consent has been obtained and we have administrative, physical and Information Technology (IT) security measures to protect your Personal Data.

1. Your Personal Data
   1. “Personal Data” as defined in the PDPA means refers to any data or information about you from which you can be identified either (a) from that data; or (b) from that data and other information to which we have or are likely to have access. Examples of such Personal Data which you may provide us include, but is not limited to (depending on the nature of your interaction with us):
      1. your name, NRIC number, passport number or other identification number, telephone number(s), mailing address, email addresses and any other information relating to you which you have provided us in any form you may have submitted to us (i.e. job application forms, etc.), or in our other forms of interaction with you;
      2. your Curriculum Vitae, employment history, testimonials and referrals, previous drawn income, education background, , medical history and disabilities and legal and
      3. your payment related information, such as your bank account details (where applicable).

2. Collection of Personal Data
   1. Generally, Pharmaforte collects your Personal Data in the following ways:
      1. when you submit soft or hard copy forms relating to any of our products or services;
      2. when you interact with Pharmaforte’s employees and staff, including during face-to-face meetings or by way of the telephone;
      3. when you enter into a contract with us or use or purchase our services or product;
      4. when you submit a request for us to contact you;
      5. when you submit a job application
      6. when we receive references from business partners and third parties;

3. How do we use Personal Data and to whom may we disclose it?
   1. In general, Pharmaforte may collect, use and disclose your Personal Data for the following purposes:
      1. to provide you with the products or services that have been purchased or requested;
      2. updating your records in our databases
      3. to communicate and respond to your queries, requests and complaints;
      4. to handle disputes and complaints and conduct and facilitate investigations and proceedings when required;
      5. to manage the infrastructure and business operations of Pharmaforte and to comply with other Pharmaforte internal policies and procedures;
      6. to comply with any applicable rules, laws and regulations, codes of practice or guidelines or to assist in law enforcement and investigations by relevant authorities.
   2. In addition, Pharmaforte may collect, use and disclose your Personal Data for the following purposes, depending on the nature of our relationship with you:
      1. If you have a customer account with us,
         1. to process your application for a Pharmaforte account;
         2. to maintain and administer your Pharmaforte account with us;
         3. to verify your personal particulars and process payment requests in relation to provision of products and services,
         4. to resolve complaints and handle requests and enquiries;
         5. to process your Personal Data in relation to any of the purposes stated above.
      2. If you are a vendor, a prospective vendor or a contractor:
         1. to evaluate your proposals for working with Pharmaforte and to conduct relevant background checks on you;
         2. any other purpose relating to any of the above.
      3. If you submit an application to us as a candidate for employment:
         1. to evaluate your suitability for employment including pre-recruitment checks and checking on provided references for more detailed background screening/vetting;
         2. to organise training and staff development programs;
         3. to maintain and manage employee relations, including annual performance assessments/appraisals;
         4. to administer and manage benefits and payroll processing;
         5. to provide you with the relevant/correct tools as required for you to do carry out your job responsibilities;
         6. to administer benefits and payroll processing;
         7. any other purposes relating to the aforesaid.
   3. Your Personal Data will be protected and kept confidential

4. Keeping Your Personal Data Accurate and Up-To-Date
   1. Pharmaforte endeavours to ensure that Personal Data stored by us is accurate and up-to-date. Pharmaforte also understands that Personal Data may change frequently, such as changes of address and other personal circumstances. As such, Pharmaforte encourages you to contact the DPO at enquiry@pharmaforte.com.sg to update your Personal Data. Incomplete or outdated Personal Data may result in our inability to provide you with products and services you have requested.

5. Storing of Personal Data
   1. We will safeguard the confidentiality of your Personal Data, whether you interact with us personally, by telephone or mail, over the Internet or through forms of other electronic media. We hold Personal Data in a combination of secure computer storage facilities and paper based files and other records and take steps to protect the Personal Data we hold from misuse, loss, unauthorised access, modification or disclosure. Where we no longer require any Personal Data that we hold, that Personal Data would be destroyed or have particulars or information which may identify individuals removed.

Your Personal Data will only be disclosed for the express purpose of delivering the product or service requested and shall not be sold or disclosed to any other company for any other reason whatsoever without your consent.

All electronic storage and transmission of personal data is secured and encrypted with appropriate security technologies.

Although every reasonable effort has been made to ensure that all personal data will be so protected, Pharmaforte cannot be responsible for any unauthorised use or misuse of such information and from risks which are inherent in all internet communications.

6. Access Requests and Withdrawal of Consent
   1. Please contact us via enquiry@pharmaforte.com.sg should you wish to have access to or withdraw the consent to collect and use your Personal Data.

Your email should identify yourself and state which Personal Data and information about its use and / or disclosure is requested. If you withdraw your consent to any or all purposes and depending on the nature of your request, Pharmaforte may not be in a position to continue to provide our products or services to you.

7. Management and Security
   1. We have appointed Data Protection Officers to oversee our management of your Personal Data in accordance with this Privacy Policy and the PDPA. Pharmaforte trains our employees who handle Personal Data to respect the confidentiality and sensitivity of your Personal Data and views breaches of the PDPA very seriously.

8. How to contact us
   1. If you have any questions about this Policy or any complaints relating to your Personal Data, or you would like to obtain access and make corrections to your Personal Data records (for which we may charge a fee to cover the cost of verifying the application and locating, retrieving and copying any material requested), please contact the designated Data Protection Officers for the respective business units as follows:

9. Review of the Policy
   1. This Policy will be reviewed from time to time. Pharmaforte may also from time to time update this Privacy Policy to take account of new laws and technology, changes to our operations and practices and the changing business environment. If you are unsure whether you are reading the most current version, please contact us